Returns & Refund Policy

Motherland Origins

Last updated: 5 October 2026

Getting help

If there is a problem with your order, email care@motherlandorigins.in with your order number and a description of the issue. Include photographs of the product and packaging where these help explain the problem. Do not send payment-card details.

Damaged, incorrect or defective products

Please inspect your order on arrival and tell us promptly if an item is damaged, leaking, incorrect, missing, defective or materially different from its description. For visible delivery damage or missing items, contacting us within 48 hours helps us investigate with the courier. This request does not remove any rights available under applicable consumer law, including for defects discovered later.

Keep the product and packaging while we review the issue. We will explain the appropriate replacement, return or refund process. Do not send a parcel back until we provide return instructions. Where the issue is our responsibility, we will cover reasonable agreed return-shipping costs.

Hygiene and change-of-mind returns

Because our products are intended for personal use, we do not offer change-of-mind returns for opened, used or unsealed products. This restriction does not exclude remedies for defective, unsafe, incorrect or misdescribed goods, or other rights under applicable law. Contact us before returning any unopened item; a change-of-mind return is not automatically available.

Cancellation before dispatch

You may request cancellation before your order is dispatched by emailing care@motherlandorigins.in with your order number. This includes preorders. If the order has not been dispatched, we will cancel it and refund the amount paid for the cancelled order. Once dispatched, contact us for assistance under this policy; we may be unable to stop the shipment.

Refunds

After a refund is approved, we will process it to the original payment method within 7-10 working days. Your bank or payment provider may take additional time to display the credit. We will confirm the refund by email.

Where we are responsible for an incorrect, damaged or defective delivery, the refund will include the applicable delivery charges where required. Other shipping-charge refunds depend on the reason for the return and your rights under applicable law.

Sets and promotional purchases

Refunds are based on the amount actually paid after applicable discounts. Contact us if one component of a set is affected so we can assess a suitable remedy. We will explain any proposed return of other components before arranging it.

Your rights

Nothing in this policy limits any non-excludable consumer right. If a delivery is delayed, contact us so we can investigate and explain the available options, including cancellation or refund where applicable.